Terms and Cancellation Policy
- Late Arrivals, No Shows, Early Departures
- Upgrading or Downgrading Program
- Travel & Health Insurance
No credit check or approval required.
Click here to learn more about the financing.
If you are registering more than:
- -120 days or more prior to the starting date of your program, a 50% deposit of the session price is required to register, with the balance due 30 days prior to the session starting date.
- -30 days prior to the starting date of your program, the full session price is required to register or the remainder or the balance.
- Note: If you are registering during a special offer, please see conditions of the Special Offer.
All sales are final. We do not refund on cancellations. In the event you cannot attend original date you have registered for, please see the rescheduling policy below.
We strongly recommended that you purchase trip interruption & travel insurance for both medical (International) and cancellation coverage.
Because all sales are final we have three layers how we protect your investment:
- Rescheduling Policy (no fees or penalties applied)
- Transfer to a Family Member/Friend
- AIG Travel Guard Trip Interruption Insurance
In the event you cannot attend the original date you have registered for, you have a full year from the cancellation date to reschedule another identical session and type of the room you were originally booked for. Rescheduling to a new session date is free of any administrative charge.
When cancelling your original date and rescheduling for another date, please call Reservations as soon as you find out that you will not be able to attend.
Note: You do not need to select a new date at the time of cancellation. You have a full year from the date you cancel to rebook another time slot for your program.
You can transfer your spot to a family member or a friend subject to approval by the Fresh Start Health Retreat Centers.
Late check-ins, early check-outs, and no shows will be responsible for the full amount of the program price. No-shows and early departures are considered cancellations.
Fresh Start therapists team has reserved this time especially for you.
As a courtesy to other guests and our service providers, we ask that you notify us a minimum of 48 hours in advance, if you must reschedule or cancel your appointment. If you arrive to the appointment late, it may affect the length of your treatment. It is important in order to provide timely service to the next guest.
No-shows, last minute cancellations (less than 48 h notice) and the late arrivals that require rescheduling will be charged a $25.00 administrative fee.
It is your responsibility to keep track of your scheduled appointments. If you do not remember your appointments, or lost your itinerary, please check the board in the spa lobby.
A valid credit card is required to hold all spa bookings.
Health Insurance is recommended for guests arriving from outside Canada, and travel Insurance is strongly recommended for everyone who is booking greater than three months in advance. We provide travel insurance through AIG Travel Guard. Click here to purchase your travel insurance, or, if you prefer, call our Reservations desk to get the Fresh Start ID # to obtain our preferred rates.
Note: AIG insures the full amount of your stay and in case your trip has been interrupted have to cancel, will provide you with a full refund. Please note that it is optional.